Client Support Channels
A 1–Hour Ticket Response Time Guarantee
Each support request you submit to us will be replied to within maximum 60 min. If your trouble ticket or email calls for additional assistance from an administrator, we’ll forward it and leave a note to let you know that your issue is being worked on. If you take advantage of the Optional Admin Services package, all of the tasks included there will be completed at a time of your choosing.
An Outstanding Customer Support Service
We’ll be at your disposal 24x7 to reply to any questions that you may have related to our Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance tackling server management procedures, you can take a look at our Optional Admin Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting services
A User–Friendly Help Section
We have provided our Control Panel with a comprehensive knowledgebase, which features in–depth explanations of its features and functions. Besides, we have filmed in–depth video tutorials that will further disclose to you how to perform a certain task or troubleshoot a commonly encountered issue. The instructional articles and the video tutorials are readily reachable from every Control Panel section via the Videos and Help buttons in the upper right corner.