A 99.9% Server Uptime
We have set up our shared hosting platform using dependable hardware components and heavily modified software. Our sysadmins have installed a modified version of Security–Enhanced Linux on our physical servers in order to guarantee the highest level of protection and reliability. We’ve set up a number of denial–of–service prevention mechanisms along with highly effective firewalls to make sure our network is impenetrable and secure.
Our shared plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it is essential to also build your own network infrastructure. This is the reason why we built a custom internal network in each one of our datacenter facilities. Relying on enterprise–level Juniper switches and routers, our internal network allows for ultra–fast data transmission speeds and is also fully redundant.
In this way, you can enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, irrespective of which web hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your money on the line, you can’t feel really secure. That is why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel content with our web hosting service or if you would like to use a more robust hosting solution, like a VPS hosting plans or even a dedicated web hosting plans – you’ll get your money back in full, with no obscure costs or reimbursement charges.
24/7 Technical Support
We have conscientiously selected each individual member of our 24x7 support staff to make sure that we can offer the best possible client care service that you can get. Each of our support engineers has many years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. What’s more, they are at your disposal 24/7/365 – you can call them at any time and they will reply back to you as fast as possible.
Their average support ticket response time is less than twenty minutes, whereas with other web hosting vendors you need to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to in less than sixty minutes.